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Terms and Conditions

Clerkenwell Computers
Flat 24
43-53 Myddelton Square
London
EC1R 1YD

Date Effective: 2nd July 2019

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 These terms and conditions outline the rules and regulations for the use of Clerkenwell Computers and our services.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Clerkenwell Computers if you do not agree to take all of the terms and conditions stated on this page.

Law

This agreement shall be governed by English law and is subject to the jurisdiction of the English courts.

General Terms

Clerkenwell Computers provide an ad-hoc, on-site IT service based on an hourly rate as described below.

Please be advised that the client must be at least 18 years of age and be responsible for all decision making. The client must remain on the premises while our employees are in attendance.

We do not repair any equipment that is under manufacturer warranty, though we endeavour to liaise with the manufacturer on your behalf.
We cannot accept any liability for loss or corruption of data, We strongly recommend that you perform regular offsite backups. 

Payments

Invoices are due upon receipt, unless otherwise stated. We are happy to accept cash, card, or BACS payment. We currently use PayPal to securely process and verify all online payments.

On-site service charges quoted apply to locations within Central London.

Direct Debit

Direct Debit payments are available on our hosting plans and support contracts. We use the GoCardless systems to collect and store your bank details. Payments are collected on the 1st of the month unless otherwise agreed. Any changes to the amounts to be debited from your account will be notified at least 30 days in advance and in line with Direct Debit guarantees. 

Complaints

We acknowledge that from time to time mistakes can happen. If you feel that something is not quite right, please contact us so that we can resolve your issue in a timely manner.

Refunds

Your consumer rights protect you when buying goods or services. This means if you’re unhappy, we are obliged to put things right. If we are unable to repair or replace an item, you will be entitled to a full refund.

IT Support Services Additional Terms

1: All prices include Call Out Charge.
2: Payment required on completion of job, unless prior agreement has been made.
3: Parts are additional to all charges. We do not hold any parts in stock, prices of parts are estimated and final price will be shown on your invoice.
4: We aim to purchase parts for arrival next working day. However this cannot always be guaranteed and we will advise accordingly if this is the case.
5: Hourly Charges are per hour or part thereof. Minimum Charge of 1 Hour applies to all Hourly Rates.
6: Free Support is timed by the minute.
7: Rollover time maximum 3 hours (180 minutes). Maximum free time per month 4 hours (240 minutes).
8: Once free time limit is reached, no further time will be added until time begins to be used.
9: Once free time is fully depleted, a special discounted hourly rate of £60 will apply.
10: Contract cancellation period is 1 calendar month/30 days (whichever is greater) before next payment date. Any notice given less than this will incur a further 1 month payment before the contract is cancelled.
11: Failure to pay for whatever reason may result in cancellation of contract. Any free time incurred will be forfeit.
12: Due to the amount of time it takes to remove a virus, this is charged at a flat rate.
13: Should any additional work be required beyond the remit of a flat rate service, then our standard PAYG rate applies for the entire job.
14: Flat Rate services are NOT included in the monthly contract due to length of time these can take. This is in your best interests.

Website Hosting Additional Terms

Licenses

Unless otherwise stated, Clerkenwell Computers and/or its licensors own the intellectual property rights for all material on Clerkenwell Computers. All intellectual property rights are reserved. You may access this from Clerkenwell Computers for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Clerkenwell Computers
  • Sell, rent or sub-license material from Clerkenwell Computers
  • Reproduce, duplicate or copy material from Clerkenwell Computers
  • Redistribute content from Clerkenwell Computers

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Clerkenwell Computers does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Clerkenwell Computers,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Clerkenwell Computers shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Clerkenwell Computers reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Clerkenwell Computers a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Clerkenwell Computers; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Clerkenwell Computers. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Clerkenwell Computers’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.